100% Non-Smoking

As some of my readers know from my profile, I am a Guest Services Agent at the Dilworth Inn Kelowna, British Columbia, Canada.

The Dilworth Inn is one of the first 100% non-smoking hotels in Kelowna. We ask guests, and their visitors, to refrain from smoking in all indoor areas of the hotel, which includes room balconies.

We charge any guest an additional fee of $100.00 if they smoke in their rooms, on their balconies, or in any public area.

Having said this, why do people assume that they can book a room, and then smoke on the balcony? I have had people walk in to the lobby, read the enormous sign that sits on the front desk that states they cannot smoke on the balcony, and then after reading it, ask me if it's okay to smoke on the balcony.

In these instances, I somehow restrain myself from smacking them in the head as hard as I can, but it isn't easy.